Your happiness with your new purchase is our top priority. That’s why we give you 30 days (from the day you receive your item) to get to know your new piece and, if it doesn’t work out, return it for a full refund of the original merchandise value.
Returned items initiated within 60 days of delivery will incur a 50% processing fee, which will be deducted from the refunded amount. The return must be completed within 60 days of delivery date; returns picked up outside of 60 days will not be honored. Only one return or exchange is allowed per order.
Returns due to improper measurement of delivery access points cannot be accepted. Please reference our Guide on Measuring for Delivery prior to purchasing your Made-to-order item. If you have any questions, our team is here to help.
Click the “place order” button too soon? Don’t worry, you can cancel your order within 24 hours completely free of charge. Please note, once your items have shipped, they cannot be cancelled but you can still return them according to our return policy (just scroll up to get the scoop).
All orders placed with Modsy are able to be canceled within 24 hours without penalty. Please note, once items have shipped, they cannot be cancelled but you can still return them according to our return policy.
Made-to-order or custom items have a 48 hour grace period where you can make changes or cancel your order free of charge.
Please note, changes or modifications made after the 48 hour for period for Ravine Home period will incur a modification charge of 15%.
Modifications made after the 72 hour period for Interior Define will incur a modification charge of 25%. Order cancellations requested after 30 days from placing an order will incur a 50% fee. Once the order is shipped from our production facility, the shipping fee is nonrefundable.
At Modsy, we stand behind the quality and craftsmanship of all our products. But sometimes the universe conspires against us and your items might arrive damaged or defective. In the unlikely event that this happens, please contact us at hello@modsy.com and we’ll make things right!